BLUTAILOR GLOBAL BESPOKE TAILORING

Returns & Refunds Policy

Your Fit. Our Commitment.

At BLUTAILOR, we believe that exceptional bespoke tailoring goes beyond the garment. It includes the confidence of knowing that our team is here to support you after your purchase.

Whether you order a ready-to-wear product, a made-to-measure suit or a fully bespoke garment, our returns and after-sales support are designed to provide a clear and dependable customer experience.

01 · POLICY OVERVIEW

Returns, Fit Assurance & Refunds

BLUTAILOR offers different after-sales solutions depending on the type of product purchased and the reason for your request.

This policy does not limit any mandatory consumer rights available under the laws applicable to your purchase.

02 · RETURN WINDOW

How Many Days Do I Have to Return an Order?

Ready-to-Wear Products

Eligible ready-to-wear products may be returned by submitting a return request within 7 calendar days of delivery.

Your request must be submitted within the applicable return period. The product must meet the return conditions described in this policy.

Made-to-Measure & Bespoke Garments

Made-to-measure suits, bespoke suits, tuxedos, blazers, wedding garments and other personalized products are individually produced according to the customer's measurements, specifications and design choices.

These products are generally not eligible for standard change-of-mind returns, subject to applicable consumer law. Eligible fit, quality or manufacturing concerns are reviewed under our BLUTAILOR Fit Assurance process.

If you believe your garment has a fitting or manufacturing issue, please contact us as soon as possible after delivery.

03 · RETURN ELIGIBILITY

Conditions for Returning Ready-to-Wear Products

To qualify for a standard return, eligible ready-to-wear products must be:

• Unworn and unused
• Unwashed
• Unaltered
• In their original condition
• Free from stains, damage, odours or signs of use
• Returned with original tags and packaging where applicable
• Accompanied by the original order details

Products that do not meet the applicable return conditions may be ineligible for a standard return, subject to mandatory consumer rights.

Products That May Have Special Conditions

Personalized, monogrammed, altered, made-to-order and bespoke products may be subject to different return conditions. Any applicable restrictions will be communicated before purchase where required.

Nothing in this section excludes remedies available for defective, misdescribed or non-conforming products under applicable law.

04 · BLUTAILOR FIT ASSURANCE

Our Commitment to the Perfect Fit

A well-fitted garment is at the heart of bespoke tailoring. If your BLUTAILOR garment does not fit as expected, our team will review the issue and help identify an appropriate solution.

Where a fitting issue is reasonably attributable to a BLUTAILOR measurement, tailoring or construction error, we will assess the garment for an appropriate correction.

How Fit Assurance Works

1. Contact our team Provide your order number and describe the fitting issue.
2. Share the details Send photographs, videos or additional measurements where requested.
3. Receive an assessment Our team reviews the concern and determines the appropriate next step.
4. Get a resolution Depending on the circumstances, this may involve an alteration, additional fitting, correction or remake.

The appropriate solution depends on the garment, the nature of the issue, the original specifications and the available services in your region.

05 · BESPOKE & MADE-TO-MEASURE

Returns for Bespoke Suits & Custom Garments

BLUTAILOR bespoke suits, made-to-measure garments, custom tuxedos and personalized wedding outfits are created for individual customers.

Because these garments may incorporate individual measurements, fabric selections, styling decisions and custom design details, they are generally not eligible for standard change-of-mind returns.

Where a customer identifies a concern, BLUTAILOR will assess the circumstances and determine whether an alteration, correction, remake or other appropriate resolution is available.

Customer-Provided Measurements

If measurements are supplied by the customer, the customer is responsible for ensuring that the information provided is accurate and complete.

If a fitting issue results from incorrect or incomplete customer-provided measurements, additional alterations or corrections may be chargeable.

This does not exclude responsibility where BLUTAILOR has independently made an error or where mandatory consumer rights apply.

Design Changes After Ordering

Requests to change fabric, styling, measurements or other specifications after production has started may not be possible. If a change can be accommodated, additional charges or production time may apply.

06 · GLOBAL ATELIER SUPPORT

Local Alterations & After-Sales Support

BLUTAILOR serves customers through its atelier network in Milpitas, Milan, Paris, Hyderabad and Bengaluru. Where available, these locations may provide local fitting, alteration and after-sales support.

Your nearest atelier may be able to assist with an appointment, fitting or alteration. Availability depends on the location, garment and nature of the request.

Please contact BLUTAILOR before visiting an atelier for a return or alteration. Not every location can accept every online order or provide every service.

07 · RETURN SHIPPING

Who Pays for Return Shipping?

Return shipping responsibility depends on the reason for the return or correction and the applicable consumer protection rules.

Customers must obtain return instructions before sending an item back. Unauthorized shipments may experience delays or additional charges.

08 · HOW TO RETURN

How to Request a Return

To request a return, contact BLUTAILOR Customer Support within the applicable return period.

Include the Following Information

• Your order number
• Your name and contact details
• The product you wish to return
• The reason for the return
• Photographs or videos where relevant

Return Process

1. Submit your request Contact our team with your order details.
2. Wait for authorization We will review your request and confirm eligibility and the appropriate return method.
3. Follow the return instructions Use the approved address, courier or local atelier arrangement provided by our team.
4. Product inspection Returned products are inspected before an eligible refund is approved.

09 · REFUND TIMELINE

How Long Do BLUTAILOR Refunds Take?

For approved eligible returns, BLUTAILOR generally initiates the refund within 5–7 business days after the returned product has been received and inspected.

The time required for the funds to appear in your account depends on your bank, card issuer or payment provider.

Refund processing may take longer if additional inspection, documentation or payment-provider verification is required.

Refund Method

Approved refunds are generally issued to the original payment method used for the purchase.

Where available and agreed with the customer, BLUTAILOR may offer store credit as an alternative.

10 · REFUND AMOUNT

Will I Receive a Full Refund?

The refund amount depends on the reason for the return, the product's eligibility and the applicable terms of purchase.

• Eligible approved returns may qualify for a refund of the product purchase price.
• Original shipping charges may be non-refundable for customer-initiated returns, unless required by applicable law.
• Where BLUTAILOR is responsible for a confirmed error or defect, applicable shipping costs will be addressed in accordance with the resolution and applicable law.
• Any refund deductions will be communicated where required before the refund is processed.

BLUTAILOR does not charge a separate refund processing fee unless a specific charge is permitted by law and disclosed to the customer.

11 · CORRECTIONS & REMAKES

Bespoke Suit Alterations & Remakes

In some circumstances, an alteration may not be sufficient to resolve a fitting or construction issue. Where appropriate, BLUTAILOR may determine that a remake is the most suitable solution.

A remake may require additional production time, depending on the garment, fabric availability, required corrections and production capacity.

The proposed resolution and expected timeline will be communicated to the customer.

A remake does not automatically entitle a customer to a cash refund unless BLUTAILOR agrees otherwise or a refund is required by applicable law.

12 · EXCEPTIONS

Items That May Not Qualify for Standard Returns

Subject to applicable law, the following circumstances may affect return or Fit Assurance eligibility:

• Products showing signs of wear or use
• Products damaged after delivery
• Products altered by a third party without approval
• Damage resulting from improper care or washing
• Changes to the customer's body after measurement
• Incorrect or incomplete customer-provided measurements
• Customer-requested design changes after production begins
• Return requests submitted outside the applicable period

These conditions do not exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

13 · INTERNATIONAL RETURNS

International Returns, Customs & Duties

International returns may require customs declarations, shipping documentation and carrier coordination.

Please contact BLUTAILOR before shipping a return across international borders. Our team will provide the appropriate instructions for your order and location.

Responsibility for return shipping, customs duties, taxes and other charges will depend on the reason for the return, the shipping arrangement and applicable law.

Customers should not declare a return shipment incorrectly or omit required customs documentation.

14 · WEDDING & EVENT ORDERS

Returns for Wedding Suits & Event Garments

Wedding suits, tuxedos, sherwanis and other event garments may require individual design work, specialized fabrics, multiple fittings and production planning.

If you identify a fit or construction concern, contact BLUTAILOR as soon as possible so that we can assess the available options.

Customers should allow sufficient time before their event for any necessary fitting, alteration or correction.

Event dates do not change the applicable legal rights of the customer.

15 · CURRENCY

Refund Currency

Prices on the BLUTAILOR international online store are displayed in US Dollars (USD / $), unless otherwise indicated.

Approved refunds are generally processed in accordance with the original transaction and payment provider's capabilities.

If your bank account is denominated in another currency, your bank or payment provider may apply its own exchange rate or currency-conversion fees. These charges are outside BLUTAILOR's control.

16 · FREQUENTLY ASKED QUESTIONS

Returns & Refunds FAQs

WE ARE HERE TO HELP

Need Help With Your BLUTAILOR Order?

Whether you need a return, a fitting adjustment or assistance with a bespoke garment, our team is here to help.

This policy provides general information about BLUTAILOR returns, refunds and after-sales support. Specific conditions may vary according to the product, destination and applicable law.

Nothing in this policy excludes, restricts or replaces any mandatory consumer rights or remedies that apply to your purchase.